Assistant Contact Center Manager (German Language)
Job Description

Teleperformance - the worldwide biggest customer service company is starting the recruitment of hundreds of job openings in Skopje on behalf of one of its biggest clients.

Job Title:  Assistant Contact Center Manager (German Language)

Location: Teleperformance Skopje

Main Criteria: Advanced knowledge of German and advanced knowledge of English

What skills are needed to join?

  • You have a minimum of 3 years of experience in team supervising or similar role
  • You have a minimum of 2 years of experience in management positions
  • You have an advanced level of German in spoken and written.
  • You have an advanced level of English in spoken and written.
  • You have good knowledge of computer and smartphone use.
  • You like communicating on the phone.

What you need to do?

  • Responsible for work environment, client satisfaction and profitability of a program by being the leader of the line of business unit integrated by Supervisors and agents
  • Manages and develops a team of assigned Supervisors to meet and exceed performance, quality, end-user satisfaction, client satisfaction
  • Transmit Teleperformance values through leading by example and demonstrating DNA in every interaction.
  • Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin

What Teleperformance provides for you?

  • Initial training and development phase
  • A company based on German standards and international opportunities
  • Constant development
  • A salary above the market’s competitive salary for this position
  • Offices in a high-tech modern building in the city center of Skopje.

How to apply?

Apply by clicking the link below and filling out the form.

Remember, the earlier you apply, the faster you get hired!

#Teleperformance #BestPlacetoWork #Skopje

Company Overview
038 52 00 00
Str. Imzot Nikë Prela, Villa 1, Ulpianë Prishtinë
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