Quality Analyst (German Language)
Job Description

Teleperformance - the worldwide biggest customer service company is starting the recruitment of hundreds of job openings in Skopje on behalf of one of its biggest clients.

Job Title: Quality Analyst (German Language)

Location: Teleperformance Skopje

Main Criteria: Advanced knowledge of German and advanced knowledge of English

What skills are needed to join?

  • You have experience in a similar role to Quality Analyst
  • You have an advanced level of German in spoken and written.
  • You have an advanced level of English in spoken and written.
  • You have good knowledge of computer and smartphone use.

What you need to do?

  • Monitoring interactions to ensure the needs of the customer and client are met on each and every interaction. 
  • Execute coaching process using internal standards for feedback and coaching
  • Provide coaching and develop agent’s opportunities by using effective interpersonal communication.
  • Develop reports in excel to inform about top call drivers and main opportunities found.
  • Deliver feedback to agents

What Teleperformance provides for you?

  • Initial training and development phase
  • A company based on German standards and international opportunities
  • Constant development
  • A salary above the market’s competitive salary for this position
  • Offices in a high-tech modern building in the city center of Skopje.

How to apply?

Apply by clicking the link below and filling out the form.

Remember, the earlier you apply, the faster you get hired!

#Teleperformance #BestPlacetoWork #Skopje

Company Overview
038 52 00 00
Str. Imzot Nikë Prela, Villa 1, Ulpianë Prishtinë
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