Supervisor / Team-leader (German Language)
Job Description

Teleperformance - the worldwide biggest customer service company is starting the recruitment of hundreds of job openings in Skopje on behalf of one of its biggest clients.

Job Title: Supervisor (German Language)

Location: Teleperformance Skopje

Main Criteria: Advanced knowledge of German and advanced knowledge of English

What skills are needed to join?

  • You have experience in team supervising or similar role
  • You have an advanced level of German in spoken and written.
  • You have an advanced level of English in spoken and written.
  • You have good knowledge of computer and smartphone use.
  • You like communicating on the phone.

What you need to do?

  • Manages and develops a team of assigned Agents to meet and exceed performance, quality, end-user satisfaction, client satisfaction
  • Provides guidance, support and education to the agents.
  • Reviews team and Agent performance and quality metrics on a regular basis
  • Provide “real time” support to Agents experiencing difficulties on calls and handles escalated irate and/or upset customers'

What Teleperformance provides for you?

  • Initial training and development phase
  • A company based on German standards and international opportunities
  • Constant development
  • A salary above the market’s competitive salary for this position
  • Offices in a high-tech modern building in the city center of Skopje.

How to apply?

Apply by clicking the link below and filling out the form.

Remember, the earlier you apply, the faster you get hired!

#Teleperformance #BestPlacetoWork #Skopje

Company Overview
038 52 00 00
Str. Imzot Nikë Prela, Villa 1, Ulpianë Prishtinë
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