Analist i Personelit / Workforce Analyst (M/F)
Job Description

Job title:        Analist i Personelit / Workforce Analyst (M/F)

Location:       Prishtina

Schedule:      Monday- Friday

Job Type:       Full Time

For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies. For our site in Prishtina, we are looking to hire a:

Analist i Personelit / Workforce Analyst (M/F)


The key responsibilities of the Workforce Analyst (M/F) is to maintain historic data and trends, producing accurate volume forecasts, and managing real-time behaviors such as adherence, occupancy, utilization. We are looking for a candidate with strong analytical skills and proficiency in Microsoft Excel or similar tools. Knowledge of German is a must.

Duties and Responsibilities:

  • Lead weekly and daily staffing review meetings with management and forecast / scheduling analysts 
  • Monitor real-time staffing Adherence Alerts
  • Manage intraday staffing levels across multiple sites/entities
  • Optimizes FTE and Staffing
  • Actively involved in process improvement and KPI development
  • Develops and presents analytical reporting using available data


  • Experience in Workforce Management in a Customer Care, BPO, Contact Center environment is an advantage
  • Very good knowledge of German Language (B2 or above)
  • Good knowledge of English Language (B1 or above)
  • Proficiency in Microsoft Excel
  • Professional attitude and appearance
  • Strong analytical abilities, critical thinker and decision-maker, clear communicator, aptitude for negotiation and rational persuasion, calm under pressure

How to Apply

Please apply by clicking on the button below. 

The deadline for application is until Wednesday, 19th of February

Company Overview
038 52 00 00
Str. Imzot Nikë Prela, Villa 1, Ulpianë Prishtinë
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